Who Is Eligible for a Refund?

According to the official PlanetSpark refund policy, only individual (1:1) enrolments are eligible for refunds of unconsumed classes under specific conditions.

However, once a learner has consumed five or more classes — including Learn, Practice, and Performance sessions — no refund or cancellation is permitted. This threshold exists because, as soon as multiple sessions are delivered, teaching resources and schedules have been committed.

Refunds are considered only after the parent raises a formal request via the official support channel (customersupport@planetspark.in), so the first step for any parent considering a refund is to contact the support team promptly.

How Refund Charges and Deductions Work

If the refund request meets the eligibility conditions, several deductions are applied before any money is returned:

• Cancellation charges per class:
For domestic (India) cases, PlanetSpark deducts ₹1000 + GST per class for every class already taken before the refund.

• Processing fee:
A 20% processing fee is deducted from the total course fee. This fee is applied regardless of the number of classes consumed and is a standard part of the refund terms.

• Non-refundable components:
There is no refund for down payments and registration fees under any circumstances. These initial administrative charges are considered part of onboarding costs and are non-refundable.

For international cases, cancellation costs are handled differently, with a per-class charge in USD plus applicable processing fees.

The Timeline for Refund Processing

One of the areas parents most often ask about when they search for PlanetSpark refund is timing. According to the official terms, refund processing typically takes between 60 and 90 working days from the date the request is acknowledged.

While this may seem longer than typical consumer product refunds, education is a service with administrative steps, multiple teams involved, and several checks — all of which contribute to this timeline.

What Happens if You Don’t Request Refund in Time

PlanetSpark’s terms state that if a parent does not request a refund for unused classes within three months from the date of the last attended class, the company may become entitled to forfeit the amount related to those unused classes. This clause helps protect resource allocation and platform commitments.

Why the Policy Is Structured This Way

Unlike a product return, online education involves teacher assignments, customized lesson planning, and long-term scheduling. Teachers prepare and allocate time for each enrolled student, and lesson credits are planned in advance. For this reason, refund policies for educational platforms are understandably different from retail refunds.

The policy is designed to encourage parents to use demo classes and observe real sessions before making a final decision. This trial with intent philosophy supports thoughtful enrollment and reduces late cancellations.

Real Parent Experiences — Why Clarity Matters

On public forums and consumer complaint platforms, some parents have expressed frustration with refund delays or deduction interpretations, even when they believed they were eligible based on their initial understanding of the policy. Some reviews mention challenges in communication or timing discrepancies when requesting refunds after only a few classes.

These experiences highlight the importance of reviewing the official PlanetSpark refund policy carefully before enrolling, as well as maintaining clear documentation and early follow-ups once a refund request is filed.

Balancing Commitment and Flexibility

No refund policy is perfect for every parent situation, but PlanetSpark’s approach tries to balance commitment to teaching resources with flexibility for families. By making refund terms clear in their terms and conditions, they set expectations upfront rather than after payment.

For parents seeking clarity on PlanetSpark refund rules, refund timeline, and refund eligibility, this policy overview should provide a solid foundation before enrollment.

If you’re planning to enroll your child in PlanetSpark, reviewing the refund and cancellation terms beforehand can help you make a confident, informed decision.